Frequently ask Questions
Face to Face and Telehealth Consultations?
The doctors we support are offering face to face and telehealth consultations. We are requesting you to wear a Mask if you have any respiratory infections or Book a telehealth appointment.
Health and Safety Measures
- Medical centre is a high risk setting with immunosuppressed, elderly and babies.
- Telehealth Medicare rebate is available if you had one face to face consultation in the 12 month period.
My Medicare Registration
From 1st July 2025, Department of Health is changes some guidelines for chronic disease management access in the clinical setting.
What is “MyMedicare” Registration? MyMedicare is a voluntary patient registration system that allows individuals to nominate a preferred clinic or doctor to manage their primary healthcare needs.
MyMedicare: MyMedicare is a voluntary patient registration system where individuals nominate a preferred general practice or medical centre for their ongoing care. To register for MyMedicare, individuals must hold a valid Medicare card and have an existing relationship with the nominated medical centre.
What are the benefits of MyMedicare Registration?
MyMedicare-registered patients can access Chronic Disease Management Plans, which include up to five subsidised allied health sessions per calendar year. (Up to $300 towards allied health consultations).
By registering, patients form a stronger partnership with their chosen clinic—leading to more coordinated care and better health outcomes. Our dedicated nursing team will stay in touch to provide ongoing support in managing chronic conditions.
When necessary, extended telehealth consultations are also available to MyMedicare-registered patients for added convenience.
Eligibility:
A Medicare card or DVA card holder, at least TWO face to face visits recorded with us in the previous 24 months.
How to Register:
By Clicking “ Register Now !!! Click Here “
Express Plus Medicare Mobile App
Medicare Online Account
By filling a digital registration form at the reception desk
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Flu & COVID Vaccines
Private & Public FLU Vaccines Available Now.
Under the National Immunisation Program, Public Free Flu Vaccines are provided to Children aged 6 months to less than 5 years, All Aboriginal and Torres Strait Islander people aged 6 months and over, Patients with certain Chronic Diseases, Pregnant women, People aged 65 years and over. Private flu vaccines are available for purchase to patients who do not meet free flu vaccine requirements. Private Flu vaccines are available in our clinic for $25 purchase if you are not eligible for a free flu vaccine.
Click “Book Now” button and select “FLU VACCINE” from the drop down list. Please note, book an separate “15 min appt” if you like to discuss your results or prescriptions.
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Results Policy
A follow up consultation is required to discuss your results. This can either be face to face (preferred) or over the phone (telehealth). You may receive a SMS from your doctor as soon as they action the results. Most results will be back in 3 to 4 days. If you have not heard from us during this time, this may be because one test result takes longer than the other to process in the pathology lab or radiology. During this time, if you still have symptoms or health concerns, kindly contact us or book an appointment online.
Some normal results follow ups are bulk billed if you see the same doctor for follow up. However, At doctors discretion, a fee may be payable if your results are abnormal or leading to a brief consultation and / or if you require referral or script.
Kindly note, Administration team members are unable to discuss or email a copy without doctors approval. If you need a copy for your specialist appt, kindly contact pathology or radiology directly. They can send a copy to any doctor’s office.
Referrals and Prescriptions
All referrals and prescriptions (new and repeat) require a consultation with your doctor. Please note that a referral is a legal document, it cannot be backdated or issued without a consultation with your Doctor. Your Doctor will determine if a referral is warranted.
Childhood Vaccination
We offer childhood vaccines along with the nurse so that we will have a helping hand for measurements, handling babies or injection administration simultaneously. Our nurses are available Mon to Fri between 9am to 5pm. Contact us for up to date info.
Communication Policy
Doctors in this facility may be contacted during normal surgery hours. If the GP is a with a patient, a message will be taken and the reception staff will advise you when it is likely that the doctor will return your call. Your call will always be put through to the GP in an emergency.
For all other matters, the doctors we support have asked us to offer an appointment to the patient to discuss the matter either face to face or by telehealth. Doctors do not accept any requests for clinical information over email since we are unable to assess and examine your condition properly.
Recall & Reminder System
Your practitioner is committed to preventative care. You may receive a call with a reminder notice from time to time offering you preventative health services appropriate to your care. If you wish do not wish to be a part of this system, please let us know at reception or with your Doctor. Alternatively, you can reply STOP when you receive an SMS.
Management of Patient Health Information
Healthcare facility and your practitioner abides by the ten Australian Privacy Principles and ensures personal health information is held in strict confidence and only available to members of staff and authorised individuals.
will not give out patient details or medical information over the phone or email
will not disclose medical information to your partner or other family member unless specifically agreed
will not disclose medical information of a child aged 14 or over to a parent unless specifically agreed
Please note that according to legislation and Medicare rules a child aged 14 or over may attend a GP alone and consent to normal medical treatment without the parents knowledge or consent.
Our practitioners use voice to text conversion tools to help with medical record keeping.
Zero Tolerance Policy
Practice has a zero tolerance policy for any form of aggressive, intimidating behaviour, verbal or physical.
Any person acting in an aggressive or intimidating manner will be asked to leave the premises immediately, or if this occurs over the phone, the phone call will be ended immediately. Practitioner or the practice may no longer continue to provide ongoing medical care to any person who engages in any form of aggressive or intimidating behaviour and their medical records will be transferred to another medical practitioner nominated by the patient.
Email Policy
Your practitioners have recently adopted secure messaging via the clinical software. This software programs sends an secure email with a password. We request you download all attachments, delete the email as soon as possible to avoid any potential online security breaches. Dee Why Medical Centre or practitioners take no responsibility of security breaches. Verbal consents are taken at the time of consultation.
For all communications outside the software program which may contain sensitive data, they prefer not to communicate via emails. If you request a copy of medical information, you will be asked for a fax number, postal address or to pick up from surgery.
Transfer of Medical Records
Transfer your Medical Record from your current / previous clinic to your practitioner at Dee Why Medical Centre to continue your care. Request a transfer of medical records form from one of your doctors here. If you wish to transfer your medical record from your practitioner at Dee Why Medical Centre to another medical centre, A written request is required acknowledging to your practitioner. There will be a fee of $66 to cover our admin & doctors time, software subscription fees, stationary, IT hardware and postal fees if any.
Q. Who owns my health record in Australia? (The NSW Health Record and Information Privacy Act 2002 – HRIP Act)
A. The healthcare provider who created your medical record owns the record. However, you have rights to access your health record by signing a transfer of medical record form. NSW privacy law gives you a general right to access your health information.
